We may share your personal information for the purposes specified in this notice or where there is a legal requirement with:
- Equip Norway AS, Equip Canada, Equip USA INC for operational purposes relating to orders and customer service requests placed through the http://rab.equipment website.
- The following third parties* who provide services to Equip:
We use the Dotmailer platform to deliver emails that may include promotional offers, marketing messages and transactional information relating to orders placed through the http://rab.equipment website. The information that Dotmailer collects includes email address and may include First Name, Last Name, Order information, Browsing behaviour and information on how you have interacted with the emails that we send you.
We use Yotpo so that users can review Rab® products and or the http://rab.equipment website. The personal data that Yotpo processes is the email address and the IP of the reviewer. Yotpo uses the email address of the end users to submit them a review request email. The IP is used for analytics and reporting.
Zendesk is a customer service platform. We use the software to turn customer queries and requests that we receive through email, social media, live chat and the forms within the ‘support’ section of our website into tickets which can be managed and assigned to the relevant customer service ‘agent’ within the organization. The data we collect depends on the nature of the request but will usually include email address, telephone number and the dialogue that constitutes the customer’s issue.
We use Hotjar to help diagnose technical problems and analyze user trends. To protect and guarantee visitor privacy, Hotjar is built on anonymous insights and not on personal data. Site visitors are assigned a unique user identifier, so that Hotjar can keep track of returning visitors without relying on any personal information. When collecting data with Recordings, Hotjar also has various automated suppression features in place and data is suppressed client-side, in the visitor’s browser, meaning personally identifiable information never reaches Hotjar’s servers keeping sessions private.
We use Paypal to process transactions on the http://rab.equipment website. To find out what data Paypal collects and how it is used please use the following link:
Braintree (A Paypal company)
We use Braintree to process transactions on the http://rab.equipment website. To find out what data Paypal collects and how it is used please use the following link:
When you browse our website or interact with an email that we send to you, we may use Google Anlaytics to collect information about your behaviour in regards to browsing our website and the emails we send. This may include details of your operating system, location, IP address, browser ID, browsing activity, and other information about how you interacted with our digital platforms. The data we access through Google analytics is anonymous, we do not store any personally identifiable information.
Google Adwords & Google Remarketing
* Please note that we will ensure that all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this data protection laws and ensure confidentiality and have security measures in place.