We don’t offer free returns, as we feel this encourages multiple unconsidered purchases, which are often returned soiled or damaged. This leads to unnecessary cleaning and repairs, increasing our environmental impact and requiring us to seek an alternative sales outlet for these items.

We do understand that returns are sometimes necessary and want you to be happy with your purchase. That’s why we offer a subsidised, insured return service operated by our preferred courier partner in each region. For more information visit our returns page.

We ensure that 100% of items returned to us are resold or given a second life.

We try to process all returns within 15 working days of receiving them.

We'll drop you an email when we've refunded you. Refunds usually arrive in your account in 2-5 working days.

For more information, visit our returns page.

We’re sorry to say that we are currently unable to ship to BFPO and APO addresses.

If your gift was bought directly from our website, please contact the purchaser to request the return. Only the original purchaser can receive a refund.

We are unable to accept returns of items purchased from any of our retailers. If you purchased your item from a retailer, please get in touch with them to return your order.

For more information, visit our returns page.

Unfortunately we are only able to process returns for orders placed through the official Rab website.

If you purchased your item from a retailer, please get in touch with them to return your order.

Visit our returns page for more details.

We understand that Christmas gift shopping can be stressful, and you may not always get it right.

Therefore, to give you peace of mind, you can return any order purchased from us between 1st November and 25th December up until 15th February 2025.

Visit our returns page for more details.

Our Rab Promise is designed to bring you the longest and most rewarding experience possible from your gear. We promise that, should your item ever fail due to a manufacturing defect, we will step in and make it right. Just submit a Service Centre request and one of our team will come back to you with a solution. 

As our Rab Promise only covers the original purchaser of the item, the only thing that we require is your proof of purchase. This could be a receipt, bank statement, or order confirmation clearly showing the retailer, date, and value.

You can keep all of your receipts and purchase information easily to hand by registering your product.

What if I am not the original owner or my item has been accidentally damaged?

If the damage to your gear falls outside of the warranty's terms, don't worry. You still get full access to the specialist expertise of our in-house Service Centre.

Our gear is crafted to last you many adventures in the mountains. That’s why every item we make is covered by our Rab Promise.

If we get it wrong and your item fails due to a manufacturing defect during its usable lifetime, we aim to get you moving again as quickly as possible.

If you purchased the item directly from us via our website, you can submit a warranty claim. We will then supply you with a prepaid returns label. All items returned to us for assessment and found to be faulty will be posted back to you free of charge.

If the item is assessed and not deemed to be faulty, we can carry out a chargeable repair. The return postage cost will be included in the quote we give you.

If you purchased the item from an authorised Rab retailer, you may wish to return your item to them for assessment first, as we are unable to refund postal charges for items that were not purchased directly from us via our website. If required, the retailer can then forward the item to us on your behalf.

If you purchased the item directly from us via our website, first submit a warranty claim. We will then supply you with a prepaid returns label so you can send the item to us for assessment.

If you purchased the item from an authorised Rab retailer, you should return your item to them for assessment first, as we are unable to refund postal charges for items that were not purchased directly from us via our website. If required, the retailer can then forward the item to us on your behalf.

If you have purchased an item directly from us that you later find to be faulty, please contact us using this service request form and we will seek to rectify the issue for you.

If you bought it from a retailer and it’s less than a year old, please get in touch with the retailer you purchased it from. They may be able to solve the issue for you without sending it back to us, and if they do need to return it to us, they will do so on your behalf.

Torn a baffle? Broken a zip? If you’ve damaged your garment, pack, or sleeping bag while out in the mountains, don’t panic. We have a dedicated in-house repair team who love nothing more than fixing up your kit so that you can continue making memories with it.

Check out some of the services we offer at our Service Centre to see what we can do for you.

If you can’t see the repair you need, please get in touch with us as we may still be able to help.

Once your order has been picked and packed, it will be passed on to our courier who will send you an automated email with your tracking details. If it’s been more than 2 working days and you haven’t received your tracking details, please get in touch. 

Once you have successfully placed an order on our website, a confirmation screen will appear with your unique order number, followed by a confirmation email sent to the email address you provided at the checkout stage.

If the order confirmation screen doesn’t appear, it’s possible that your order has not gone through.

If you haven’t received the order confirmation email, check your spam/junk folder and if you still can’t see it, please let us know using our contact form.

If you’ve changed your mind and wish to cancel your order, please contact us as soon as possible.

We are unable to make any changes to your order once it has left our warehouse, so depending on the status of your order, it may or may not be possible to cancel it.

If there's a mistake on your delivery address, please contact us right away. We'll try to correct it before your order is handed over to our couriers.

Not going to be in?

You’ll need to let our courier know. Click the 'Show my options' button in the email you received to see what you can do.

Once your repair has been completed, we will send you an invoice via email. This invoice can be paid via card or PayPal through a link on the invoice.

For more details on the repairs process, visit our Rab Repairs page.

For more details on the process, visit our Service Centre orders for wash and repair page.

Has your down jacket clumped together? Does your sleeping bag look like it's lost its loft?

Don't panic – this doesn’t mean that your gear is faulty or that you have damaged it permanently. This happens when down hasn't dried properly. The down is most likely either clumped together or it has migrated into neighbouring baffles and needs to be moved back again.

Want us to sort it for you? Check out our Rab Wash service.

Alternatively, you can loft your down gear at home. Simply follow our step-by-step instructions for washing a down jacket or sleeping bag, but before tumble drying, very softly pinch the baffles and manipulate the clumped down to fill the baffles more evenly. Be careful to do this as gently as possible, as down is particularly fragile when wet.

The fabrics we use are down proof, but sometimes the insulation will appear to be leaking through the fabric. This is because the down we use is a mix of down and feathers. The feathers have sharp quills and these are the bits that can work their way through the fabric or stitch lines.

Down is exceptionally fine and can escape through small openings. A small amount of down leaking through the fabric or seam lines is expected and common in any down garment, particularly early on (in the first month or so).

What if I see some down poking through?

If you do see some down or a feather poking through the fabric, do not pull it out. Pulling the cluster through the fabric may cause an even bigger hole to develop.

Try to pull the down or feather back inside the jacket. Do this from the underside of the fabric and then gently rub the area between your fingers. This helps to move the fabric strands back together and seal up the opening.

For bigger rips or tears, learn how to apply a repair patch or consider sending the jacket to our Service Centre for a professional fix.

If you’ve lost a toggle or broken a buckle, check out our range of spare parts.

If you can’t find what you need on our website, get in touch and we’ll see what we can do to help.

Live local to us? 

You can drop off any gear you need washed or repaired at our factory outlet, Mountain Outfitters, in Alfreton, Derbyshire, UK. Opening hours are seasonal so please check our Facebook page for the latest times.

Address

Mountain Outfitters

Birchwood Way

Somercotes

Alfreton

DE55 4QQ

We supply our products to a wide range of retail partners who re-sell to end consumers like yourself. Because our retailers are also our customers, we never price match against them and only ever sell our products at full RRP on our website.

By shopping directly with us, you benefit from next-day delivery and if any issues arise, you can contact us directly rather than having to go through a retailer.

To find one of our retail partners, check out our stockists page.

Our rental service gives you access to the high-quality gear you need, when you need it. 

We want you to have the best experience when using our kit. If you have any questions about which gear would be most suitable for your trip, please get in touch and we will happily talk you through all of the options available to you.

The rental process.

1. Browse our rental stock on our website.

2. Find the kit you want to try and then reserve it for the period you need. You can keep hold of the gear for between 3 and 21 days. We will deliver it to you in reusable packaging before the start of your chosen rental period. Be sure to keep hold of the packaging for the return.

3. You can use the gear wherever you like and enjoy testing it on mountains around the world.

4. Return the gear to us at the end of the rental period using the reusable packaging your kit came in. You can return it to us for free at any Post Office.

5. We will wash, inspect and service the kit ready for its next adventure.

If the item you are looking for is out of stock, it may be available from one of our retailers instead. Find your local Rab stockist. 

Alternatively, please contact us and we will be happy to check if we have any more stock of this item arriving soon.