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All use of our website and any orders placed via our website will be subject to these terms and conditions.

Please read these terms carefully before you use our website and particularly before placing any order as they explain your and our legal rights and also contain important information about our contract with you and how your order will be dealt with.

1.             ABOUT US

1.1                We are Rab®, a brand that’s distributed by Equip Outdoor Technologies USA LLC.

1.2               Our registered office address is Equip USA (RAB & Lowe Alpine), 1699 Cherry Street (Unit A), Louisville, Colorado CO 80027. For more information on making returns, see our returns page and for information about how to contact us, or see our help center.

1.3                We sell products both directly through our website and also through retailers. These terms and conditions only apply if you purchase through a product or service though our website. If you have purchased from a retailer, please contact the retailer for more information.

2.                   ABOUT YOU

2.1                Please make sure that the details that you provide to us about yourself are complete and accurate. By providing your contact information to us, you agree to us using such contact information with regard to any order you have placed as well as for marketing purposes.  We will not provide your contact information to any third party for any other purposes.

2.2                Unless you tell us otherwise, we will assume that you are purchasing the products or services for your own use. If you are purchasing on behalf of someone else, please be aware that our agreement will still be with you and you will be responsible for complying with the obligations set out in these terms and conditions, including payment obligations.

2.3                We sell products for personal use only. Unless we have agreed otherwise we do not make any promise that our products will be suitable for any use in connection with your business or trade and we recommend that they are not used for those purposes.

2.4                If we need to contact you about your order, we will usually do this by email, using the email address you have provided to us. We may also contact you by phone or by mail, again using the details you have provided to us.

2.5               Before you place your order, please make sure that all of your details are correct. If any of your details change after you place your order you should let us know straight away so that we can continue to get in touch with you if we need to.

3.                   USING OUR WEBSITE

3.1                You must use our website only for lawful purposes and in a way which does not infringe anyone else’s rights or restrict or inhibit their use and enjoyment of the website.

3.2                Whilst we will do our best to keep our website available at all times and running smoothly, we cannot guarantee that it will be available at all times or function in a way that is error-free.

3.3                You must not make commercial use of or publish any content displayed on our website without our prior authorisation.

3.4                Our own content may be copied for personal use only on the condition that copyright and source indications are also copied, no modifications are made and the content is copied in full.

3.5                Some content has been published on our website with the permission of third party copyright owners. All rights in this content are reserved and permission to copy it must be requested from the relevant copyright owners (the sources are indicated alongside the content).

3.6                Our website may contain links to other websites. Please be aware that we are not responsible for third party websites and can take no responsibility for their content or availability or how they might use your personal data. Please review the terms and privacy notices on any third party website that you visit.

4.                   PLACING AN ORDER

4.1                All orders must be placed via our website. You can place an order by adding the product(s) or service(s) that you want to order to your bag, proceeding to the checkout and then following the on-screen process.

4.2                Before placing an order, please read the description carefully to ensure that you understand all the key features of the product or service and that it meets your requirements. If you have any questions, let us know.

4.3                Once you place an order, you will receive an automated email confirming receipt of your order. If you do not receive this automated email within 24 hours of placing your order please check your spam filter. If you are still unable to locate the email please contact us to check that we have received your order. Our email confirming your order constitutes acceptance of your order and will form a legally binding contract between us and you for the sale of the product(s) or service(s), governed by these terms and conditions.

4.4                Provided that we are able to accept your order (see paragraph 2.2 and 10.2 for more information about circumstances in which we cannot accept an order) and that we have received payment in full for the order, we will ship the product(s) you ordered (or a postage bag, if you are using the service center) as described in paragraph 8 and will send you an email to confirm this. 

5.             OUR PRODUCTS

5.1                We may display images of our products on the website. However, the way that these images will display on your screen will depend on the display settings of your device and therefore colors and other aspects of the products may look slightly different in real life to the way they look on-screen.

5.2                Any product packaging shown is for illustration purposes only and the packaging of the product you receive may be different. We will remove and recycle unnecessary plastic packaging from some items in your order as part of our ongoing commitment to reduce the amount of single use plastics used within our supply chain.

6.            SERVICE CENTER

6.1                Once you’ve purchased your product, we hope you’ll want to carry on using them for a long time. To make sure you get the most out of our product for as long as possible, we may offer various services through our service center.

6.2                Please check our website regarding the business hours of our service centre.

6.3                The product should be returned to us in the postage bag we provide. Once the product is returned to us, we will undertake any service work as soon as we reasonably can, and we will do our best to meet any estimated timeline mentioned on our website. However, please be aware that such timelines will depend on demand on our service at the time you send your product and may be affected by events outside our control.

6.4                Whilst we’ll do our best, we can’t guarantee all stains will be completely removed. Re-lofting insulation and restoration of waterproof ability cannot be guaranteed either. Heavily soiled items and gear that has not been cared for or stored correctly is unlikely to recover performance.

6.5                If we cannot provide the service you have requested for any reason (for example you have ordered a wash service but the item is damaged or you have ordered a repair but the item is damaged beyond repair) we will contact you to discuss your options further.

7.             PRICE & PAYMENT

7.1                The price of our products is shown on the website, and the total price that you will pay (including applicable taxes, handling, shipping and delivery costs) will be shown during the order process.

7.2                We take all reasonable care to ensure that the price of the products and services indicated to you is correct. If we identify an error before we accept your order then we may decline to accept your order as described in paragraph 10.2, in which case you will be entitled to submit a further order at the correct price.

7.3              We accept payment by various methods, as indicated at the bottom of each page of our website. We will take payment at the point of order. If we are unable to take payment for any reason we will contact you and ask you to make payment by an alternative method. We will not be able to ship the products until cleared payment is received.

8.                   DELIVERY

8.1                We will deliver your product(s) (or the postage bag for your product, if you are ordering a service) to the delivery address that you have provided.

8.2                The handling, shipping an delivery costs that you will have to pay will be shown during the order process. By placing an order, you are agreeing to pay any such costs in addition to the price of the product(s) or service(s).

8.3                Please be aware that all applicable sales taxes will be levied on any products and services you order. You will be responsible for any such taxes.

8.4                If we are able to accept your order, we will ship the products or postage bag promptly following receipt of your order. The time period for delivery will be displayed during the order process.

8.5               The product becomes your property and responsibility from the point at which it is delivered to the carrier.

8.6               If you order a service, the postage bag remains our property at all times and the product you return for the service will remain your property at all times.

9.                RETURNS

              We hope that you will love the product you have purchased, but if you need to return it for any reason please see our returns policy for more information.


10.1        Despite our best efforts, a product shown or a service mentioned on our website may be mispriced. If the correct price is higher than the price stated on our website, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.  In the event of cancellation, any payment already received will be promptly reimbursed. 

11.                REVIEWS

11.1             We love to hear from you! Your reviews are really important to us - they help us know if we’re getting it right, help guide our design team, but most importantly help others know they're choosing the correct bit of gear. All we ask is that your review should:

·                     Be honest and represent your true experience of using the product or receiving the service.

·                     Focus only on the product or service in question.

·                     Use friendly language (derogatory or offensive reviews will not be published).

11.2             By submitting a review, you agree to us displaying your review on our website alongside your first name and the first initial of your surname.

11.3             Reading reviews written by other customers can be a great way of getting a better understanding of the product or service and other people’s experience of it. However, please be aware that reviews represent the opinions and beliefs of our customers and do not form part of the product or service description. If you have any specific questions about a product or service that are not covered in the description, please contact us through the help centre.

11.4             If you have a complaint about a product or service you have purchased – that is, a specific issue that you need us to deal with as opposed to general feedback on the product or service  – please see paragraph 12.3 below as to how to raise your complaint with us. This will ensure that the issue comes to the attention of our customer services team and that we can deal with it promptly and effectively. As complaints generally relate to a specific issue affecting you, complaints will not usually be published in the reviews section, but once we’ve resolved your issue please do post your feedback about the product through the feedback process.


12.1             Queries. If you have any queries about the website, your order or our products or services, please visit our help centre or conatct our firenly customer service team through our help centre.

12.2             Disclaimer OF Warranties and Limitation of Liability


13.                OTHER IMPORTANT TERMS

13.1             Any contract formed will be between you and us. No other person shall have any rights to enforce any of its terms.

13.2             Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

13.3             We reserve the right to change these terms (and the terms of our policies, such as our returns policy and warranty) at any time by posting the updated terms online. Please therefore check these terms and our policies each time before using our website and before placing any order. Any change to our terms will not affect any order you have already placed, which will be subject to the terms which were in effect when you placed your order.

13.4             These terms are governed by Colorado law.  Any dispute or claim relating in any way to our products or services will be adjudicated in the state or Federal courts in Boulder County, Colorado, and you consent to exclusive jurisdiction and venue in these courts. We each waive any right to a jury trial.