Washing down products is no fun - it's time consuming, involves a lot of effort and after the fifth cycle in the tumble dryer you still can't be guaranteed that your sleeping bag will have the same loft and warmth as before.
We'll wash and dry your sleeping bag for you and have it back in time for your next adventure. The process is simple: we'll send a bag with returns shipping label to you, which you can use to send your item in to us, tracked and insured. Once we receive your item we will wash, dry and return it to you within one week of receipt.
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Shipping
Rab ships throughout the UK, EU and the United States. All UK orders are shipped free of charge by DPD. Orders placed during the week and before midday will typically be delivered within 48 hours, orders placed on weekends will ship on the following Monday.
For more information regarding shipping, including EU and US shipping charges and estimated delivery times, please visit our help center.
Returns
If you are unhappy with your purchase, please return it to us within 30 days of receipt. The item(s) must be in resalable condition with tags attached. We are currently unable to exchange items and will refund products returned to us under the policy above.
Please note, we are not able to accept returns for underwear unless the product is faulty or damaged. We advise that you use a recorded courier service to return your item(s) as we cannot be responsible for items lost in the post.
For more information regarding returns and warranty, please see our help center.