If any of our clothing or equipment fails we promise to help make it right with a repair or replacement, find out more here. Damage due to wear and tear or improper care can also be repaired for a reasonable fee.
Your Lowe Alpine pack is designed to withstand the worst that life can throw at it, so you can live life to the fullest! Accidents can happen however and in the unlikely event that your pack fails we have you covered for warranty under our Rab Promise or simple repair work carried out by our dedicated Service Centre team.
If you have multiple items in need of repair, please create a new order for each product with the required services selected.
Expert repairs for any Rab or Lowe Alpine backpacks or luggage.
If you have multiple items in need of repair, please create a new order for each product with the required services selected.
Please Note, the current turnaround time for our repair service is approximately 5-6 weeks from receipt of your item.
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It's In Our DNA
A Climate Neutral Company
We're reducing our carbon footprint while balancing any remaining emissions through carbon credits. It's not a final solution, but we believe in taking accountability for today's emissions while we reduce tomorrow's
We're working to make the garment industry fairer. We're dedicated to supporting garment workers' rights to safe, dignified and properly paid employment. Making garment production fairer for everyone.
The Rab Service Centre is here to keep your gear in action, reducing waste and making more memories in the process. Find out if we can help you with a repair now.
We're committed to becoming a Net Zero business by 2030. We'll reduce all unnecessary carbon emissions from our business operations and will offset any that are left.
Select and purchase the type of repair service you need and we will post a care card (for you to explain to us what you need washed) and a prepaid postage label to you.
2. Post your item to us
Package your gear securely, with the return label clearly showing. Please use recycled packaging where possible. Be sure to include the completed care card within the package, or we may be unable to identify your item.
3. Sit back and relax
We’ll get down to the hard work repairing your kit while you plan your next adventure.
4. We post it back
Your fixed up kit will arrive at your door so you can get back to enjoying the mountains as soon as possible.
