Our Service Centre offers you the chance to maintain and extend the life of your Rab kit. It’s the best thing for the planet, and for your wallet.

1. Do not send your item back to us yet.

   In the next couple of days Royal Mail will deliver to you a Service Centre care card with all your contact and order details on it and two return labels.

2. Please take this opportunity to add any supporting information to the care card that may help us identify where damage is located and ensure we don’t miss anything important.

3. Place your return item and the completed care card in suitable packaging and ensure that it is secure enough to make it back to us, but not so secure that we can’t open it without causing additional damage to your item. We love to see packaging get a second life, so please try to reuse packaging that you would otherwise throw away.

4. Attach the provided Royal Mail returns label and the barcode identification label clearly to the outside of the package. Not adding the identification label may result in unnecessary delays in processing your order.