If you change your mind about an item and wish to return it, you may do so within 45 days for a full refund (excluding carriage costs).

To qualify for a refund in full, the item must be in an unused resaleable condition with all tags intact.

We reserve the right to reduce the refund amount if items are returned in a non-saleable condition. For hygiene reasons we will not accept returns on underwear unless they were received in error.

We understand that Christmas gift shopping can be stressful, and you may not always get it right.

Therefore, to give you peace of mind, you can return any order purchased from us between 1st November and 25th December up until 15th February 2025.

We don’t currently offer exchanges. Please return your item for a refund and pop a new order through online.

We don’t offer free returns, as we feel this encourages multiple purchases.

We do understand that returns are sometimes necessary and want you to be happy with your purchase. That’s why we offer a subsidised, insured return service operated by our preferred courier partners DPD and UPS (depending on region). 

This returns service costs €4.00, of which 50% is donated by us to an outdoors charity based in the European Union. 

For 2024/25 our chosen charity partner is the European Outdoor Conservation Association (EOCA) whose sole purpose is to support and fund conservation projects all around the world.  Since they were founded in 2006, EOCA has funded 201 projects in 65 different countries! You can find out more about their work at https://www.eocaconservation.org/our-projects/ 

Alternatively, if you have registered an account, you can visit your account page on our website and begin the process there: 

• Click on the order you would like to return. 

• Click Return My Order and follow the instructions. 

It doesn't happen often, but sometimes things go wrong. We stand behind all our products. Our Rab Promise covers the original owner for the lifetime of the product against manufacturing faults, poor workmanship, and/or materials. 

If you have purchased an item directly from us that you later find to be faulty, please contact us using this service request form and we will seek to rectify the issue for you.  

If you bought it from a retailer and it’s less than a year old, please get in touch with the retailer you purchased it from. They will have a procedure in place to ensure that your issue is quickly resolved. 

Our Rab Promise is in addition to your standard legal rights.

Under the Consumer Contracts Regulations, you have the legal right to return a product to us even if it doesn’t meet the requirements for a return under our standard returns policy (though underwear is still excluded). 

However, if you have handled the product in any way beyond the way that is reasonably necessary for you to examine it (i.e., beyond what you might do if you were examining it in a shop), we may make a reasonable deduction from the refund to cover any loss in value of the product as a result. 

Unlike our standard returns policy, you must let us know within 14 days of receiving your order if you want to cancel in accordance with the Regulations, and you must then return the product within 14 days of cancellation. We will refund you in full for the price you paid for the returned product within 14 days of us receiving it from you (or of you providing evidence you have returned it). 

All other provisions of our standard returns policy will apply to a return under the Consumer Contract Regulations (including the returns address, your responsibility for the cost of return postage and any loss or damage in transit and our policy on not refunding fees for premium delivery options). 

Have more questions? Submit a request.