If you are unhappy with your purchase please return it to us within 30 days of receipt. The item(s) must be in resalable condition with tags attached.
We are currently unable to exchange items and will refund products returned to us under the policy above.
Please note, we are not able to accept returns for underwear unless the product is faulty or damaged.
To return a product purchased from rab.equipment under the policy above or under warranty please visit the orders section of Your Rab® account. From there you can view the order you placed and request a return.
You will be given a return number which must be written on the return parcel. Please use a recorded courier service to return your item(s) as we cannot be responsible for item(s) lost in the post.
When purchasing your item from a registered stockist you enter into a contract of sale with them. Therefore we would recommend contacting your stockist in the first instance, particularly if the item is less than a year old, as they will have a returns procedure set up to provide a hassle free service.
All Rab® products come with a guarantee that covers the original owner, with proof of purchase, for the usable lifetime of the product. We are aware that from time to time faults can appear; should a product fail due to defects in workmanship and/or materials, we will repair the item free of charge or replace at our discretion.
Failure to produce proof of purchase invalidates your warranty. Products which are damaged as a result of accident, wear and tear, improper care or negligence, or the natural breakdown of materials over time, even if accelerated by environmental conditions, are excluded from warranty. We do however offer a repair service and damages of these kinds can be repaired for a fee, please visit our After Care & Repairs page for more information or to request a repair.
Customers are responsible for shipping items to Rab® and we will cover the return shipping costs of all items deemed to be faulty.